FAQ - Frequently Asked Questions
Find answers to common questions about ItemGame services. Learn how to order, payment methods, and what to do when a transaction issue occurs.
General
ItemGame is a game top-up platform offering game credits, vouchers, and various digital items at the best prices, with fast and secure processing.
Yes, ItemGame is an official platform partnered with popular game publishers. We use up-to-date security systems to protect user data and transactions.
Payment & Transactions
We accept various payment methods including: - Bank Transfer - E-wallets (OVO, GoPay, DANA) - Virtual Account - Credit Card - Convenience Stores (Indomaret, Alfamart)
Top‑ups are generally processed instantly after successful payment. In some cases, it may take up to 5 minutes depending on the product type and chosen payment method.
Account & Security
To create an account on ItemGame: 1. Click the "Register" button on the homepage 2. Fill out the registration form with valid information 3. Verify your email address 4. Your account is ready to use
You can use the "Forgot Password" feature on the login page to reset your password. We will send a reset link to your registered email.
Support & Help
You can reach our customer service via: - Email: [email protected] - WhatsApp: 62 877 7077 7770 - Live Chat (available 24/7)
If you experience a transaction issue: 1. Check the transaction status on the order history page 2. Ensure the payment was successful 3. Contact our customer service with your transaction ID
Have more questions?
If you can't find what you're looking for, don't hesitate to contact our support team.