Terms & Conditions

These Terms and Conditions apply to every use of itemgame.com and its related services (the “Service”), operated by PT Arena Teknologi Digital, a limited liability company incorporated under the laws of the Republic of Indonesia and based in West Jakarta.

By accessing the Service or placing an order, you confirm that you have read, understood, and agree to these Terms and Conditions and our Privacy Policy. If you do not agree, please do not use the Service.

This version is effective from 22 September 2026.

1. Definitions

• “ItemGame”, “we”, “us”: PT Arena Teknologi Digital, including the itemgame.com website and the services we provide through it.
• “Service”: the digital-product store operated by ItemGame, including the website, transaction pages, and customer support.
• “User”, “you”: anyone who accesses the Service or places an Order.
• “Product”: a digital good sold through the Service, such as in-game currency, vouchers, mobile credit, e-wallet balance, and app subscriptions.
• “Order”: a request to buy a Product that you submit through the Service, identified by an invoice number.
• “Game Account”: your account on a third-party game or app, identified by the User ID, Zone ID, server, or similar identifier you enter when ordering.
• “Payment Partner”: a licensed payment service provider that processes payment for Orders.
• “Supplier”: a third party that delivers Products to Game Accounts at ItemGame’s request.

2. Scope of the Service

• ItemGame sells digital Products for mobile games, PC games, vouchers, entertainment apps, mobile credit, and e-wallet top-up. Products are delivered digitally to the Game Account or destination number you provide.
• ItemGame is a reseller. We are not the publisher of the games or apps concerned, and your use of a Product inside a game is subject to that publisher’s terms.
• The Service is available to Users in Indonesia, Malaysia, the Philippines, Singapore, and Thailand. The catalogue, prices, and payment methods may differ by country.
• Product availability may change at any time, depending on Suppliers and publishers.

3. Conditions of Use

• You must be at least 18 years old, or use the Service with the knowledge and consent of a parent or guardian.
• You must provide accurate information and use a valid payment method that belongs to you or that you are entitled to use.
• You must not use the Service for fraud, money laundering, purchases with stolen payment instruments, chargebacks on Orders that have been delivered, or any other unlawful act.
• You must not access the Service in a way that disrupts it, for example with bots, bulk scraping, or attempts to breach security.

4. ItemGame Account

• You can buy without an account by entering an email address at checkout. An ItemGame account is optional and is created by signing in with Google or Facebook.
• Your account stores your Order history. You are responsible for the security of the Google or Facebook account you use to sign in.
• ItemGame may suspend or close an account used to breach these Terms and Conditions.

5. Ordering

• An Order is placed by choosing a Product, entering the Game Account identifier, choosing an amount, entering an email address, and selecting a payment method. An Order summary is shown before you pay.
• You are responsible for the accuracy of the User ID, Zone ID, server, destination number, and any other data you enter. A Product delivered to the identifier you entered cannot be recalled.
• An Order becomes binding once the payment is confirmed by the Payment Partner. Until then, it is only an unpaid invoice.
• ItemGame may refuse or cancel an Order if the Product is unavailable, there is an obvious pricing error, fraud is suspected, or the Order breaches these Terms and Conditions. Any payment already received for an Order we cancel will be refunded.

6. Prices and Payment

• Prices are shown in the currency of the country you select: Rupiah (IDR) for Indonesia, Ringgit (MYR) for Malaysia, Peso (PHP) for the Philippines, Singapore Dollar (SGD) for Singapore, and Baht (THB) for Thailand.
• If a payment method carries an admin fee, it is shown in the Order summary. The amount shown as the total is the final amount payable.
• Prices may change at any time. The price that applies to an Order is the price shown when the Order is placed.
• Payments are processed by Payment Partners, currently Duitku for Indonesia and Fiuu for Malaysia, the Philippines, Singapore, and Thailand. The available methods, including bank virtual accounts, QRIS, e-wallets, convenience stores, and local channels such as DuitNow QR, Touch ’n Go eWallet, PayNow, or GCash, are shown at checkout.
• Every Order has a payment deadline shown on the invoice page. An Order not paid by the deadline expires and can no longer be paid; nothing is charged for an expired Order.
• Payment must be made for exactly the amount stated on the invoice. A different amount may prevent the payment from being confirmed.

7. Delivery of Products

• Once the payment is confirmed, the Order is passed to a Supplier automatically. Most Products are delivered within minutes.
• Delivery may take longer when the game or app is under maintenance, a Supplier has an outage, or the Order needs verification. The current Order status is always available on the transaction page.
• The invoice and delivery confirmation are sent to the email address you entered at checkout.
• If a Product cannot be delivered, ItemGame will try to process it again or, if it still cannot be fulfilled, refund the payment under Section 8.

8. Cancellation and Refunds

• Unpaid Orders do not need to be cancelled; they expire on their own.
• Paid Orders cannot be cancelled, because they are passed to a Supplier immediately.
• A refund is issued when a paid Order cannot be fulfilled, including when the Product is unavailable or we cancel the Order under Section 5.
• No refund is given for a Product already delivered to the Game Account identifier you entered, including when that identifier was wrong, for a change of mind after delivery, or for action taken by a publisher against your Game Account.
• Refunds go back to the original payment method or, where that is not possible, by another way agreed with customer support. Processing time depends on the Payment Partner and your bank, and is generally no longer than 14 working days from the refund being approved.
• Report a problem with an Order as soon as possible and include the invoice number, so we can trace it with the Supplier.

9. Intellectual Property

• The ItemGame name, logo, design, and content belong to PT Arena Teknologi Digital and are protected by law. You may not copy, modify, or distribute them without our written permission.
• The names, logos, and assets of games or apps shown on the Service belong to their respective publishers and are used only to identify Products.

10. Limitation of Liability

• ItemGame is responsible for delivering Products according to paid Orders. To the extent permitted by applicable law, our liability for an Order is limited to the amount you paid for that Order.
• ItemGame is not liable for action taken by a game or app publisher against your Game Account, for outages of a game or Supplier outside our control, or for indirect losses arising from your use of a Product.
• We work to keep the Service available, but do not guarantee that it will be free of interruptions or errors at all times.
• Nothing in these terms limits the rights you have as a consumer under applicable law that cannot be waived.

11. Privacy

• The collection and use of your personal data is governed by the ItemGame Privacy Policy, which forms part of these Terms and Conditions.

12. Suspension and Termination

• ItemGame may suspend or end your access to the Service if you breach these Terms and Conditions or applicable law, while still completing any Order you have validly paid for.
• You may stop using the Service at any time. Account deletion requests can be made through the contact details in Section 15.
• Sections that by their nature should survive, such as Sections 8, 9, 10, and 14, continue to apply after termination.

13. Changes to These Terms

• ItemGame may change these Terms and Conditions, for example because of changes to the Service, Payment Partners, or regulations. The latest version is always published on this page together with its effective date.
• Significant changes will be announced on the site before they take effect. Using the Service after the effective date means you accept the new version.
• An Order is governed by the version of these Terms and Conditions in force when the Order was placed.

14. Governing Law and Disputes

• These Terms and Conditions are governed by the laws of the Republic of Indonesia.
• We will first try to resolve any complaint or dispute amicably through customer support. If no agreement is reached, the dispute will be settled by the competent court in Jakarta, Indonesia.
• Users outside Indonesia keep any consumer-protection remedies available in their own country where local law requires it.

15. Contact

Questions about these Terms and Conditions can be sent to:

• PT Arena Teknologi Digital
• Email: [email protected]
• WhatsApp: +62 877 7077 7770
• Address: Tokopedia Care Tower, 15th Floor Unit 10, Jl. Lingkar Luar Barat No. 101, Rawa Buaya, Cengkareng, West Jakarta, DKI Jakarta 11740, Indonesia