How long does it take for XL credit or packages to arrive?

Usually a few minutes after the payment is confirmed. The process is automatic and runs 24/7.

What should I do if my credit or package has not arrived?

Check your transaction history or the invoice page to make sure the payment went through, then check with *123# or myXL. If it is paid but nothing has arrived, contact support at cs@itemgame.com or WhatsApp +62 877 7077 7770 with your invoice number.

What if I entered the wrong phone number?

Credit or packages are sent to the number you entered and cannot be pulled back. Double-check the number before paying.

Does buying credit extend my XL SIM card's active period?

Buying regular credit extends your active period according to XL terms. Buying a data package usually does not extend the main SIM card's active period.

Which data packages are available?

Xtra Combo Flex packages in sizes S, S+, M, M+, L, L+, XL, XXL and XXXL. You can check the quota details for each size in the myXL app.

Which payment methods are available?

These include QRIS, e-wallets, bank virtual account transfer and retail outlets. The full list of options is shown at checkout.

Top Up XL Credit & Data by Phone Number

About XL Credit

XL Axiata is one of the largest mobile operators in Indonesia, with wide network coverage and flexible data package options. To keep streaming, gaming and browsing running smoothly, your XL number needs regular credit and data top-ups. This page is for prepaid XL users who want to top up credit or buy data packages straight from their phone without going to a phone shop.

What You Can Buy

There are two types of items. The first is regular XL credit in a range of amounts, from Xl 5.000 up to XL 1.000.000. Regular credit goes into your main balance and can be used for calls, texts, buying packages through the myXL app, and extending your SIM card’s active period according to XL terms.

The second is Xtra Combo Flex data packages, listed under the Data Package category in sizes S, S+, M, M+, L, L+, XL, XXL and XXXL. These packages are activated directly on your number, with no need to buy them through the dial menu. You can see the quota details for each size in the myXL app before buying, so pick the size that fits your monthly usage.

How to Top Up XL Credit on ItemGame

Choose the credit amount or Xtra Combo Flex package size you want.
Enter the XL phone number you want to top up in the field provided.
Choose a payment method, such as QRIS, e-wallets, bank virtual account or retail outlets (Alfamart/Indomaret).
Complete the payment. The credit or package is sent to your number automatically once the payment is confirmed.

How to Check Your XL Phone Number

XL numbers usually start with 0817, 0818, 0819, 0859, 0877 or 0878. Write the number starting with 08, without spaces or hyphens. Make sure the number is active and has not passed its grace period before being blocked. If you are unsure, check your number and active period with the dial code *123# or in the myXL app.

Tips

Check your XL phone number twice before paying; credit or packages that have gone to another number cannot be pulled back.
Make sure the number is still active and not in its grace period.
For data packages, check the quota details of the size you choose in myXL first so it matches what you need.
Keep your invoice number until you see your credit or quota go up when you check.
If nothing has arrived after a few minutes, check your transaction history, then contact support with your invoice number.

Once the credit or package is in, your XL number is ready to use again without interruption.