How to Top Up Bigo Live Diamonds with Your Bigo ID and Check Them
To top up Bigo Live diamonds, the only account detail you need is the recipient’s Bigo ID. Open the BIGO LIVE app, tap Me in the bottom-right corner, copy the Bigo ID from your profile, choose a Diamonds amount, and pay. No password or one-time code is ever required. The Diamonds land in the wallet of whoever owns that ID, and if they have not appeared 30 minutes after a successful payment, Bigo asks users to report it through Help & Feedback. Every step and rule below comes from BIGO LIVE’s official help pages, checked on October 11, 2026.
What Bigo Diamonds Are For: Diamonds vs Beans
BIGO LIVE has two currencies that people often mix up. According to Bigo’s official guide, viewers buy Diamonds with real money, turn them into virtual gifts for hosts, and those gifts become Beans in the host’s wallet. Beans are what a host can later withdraw as cash through Bigo’s official withdrawal system, under Bigo’s rules.
| Diamonds | Beans | |
|---|---|---|
| Held by | Viewers who top up | Hosts and broadcasters |
| Comes from | Recharging with money | Gifts sent by viewers |
| Used for | Sending virtual gifts, from a Rose up to premium gifts | Cashing out under Bigo’s withdrawal rules |
So if you want to send gifts during a live stream, Diamonds are what you top up. Beans are what hosts collect from those gifts.
How to Find Your Bigo ID in the BIGO LIVE App
Your Bigo ID identifies your account. It is not your display name. Following Bigo’s official guide to changing your Bigo ID:
- Open BIGO LIVE and log in to the account you want to top up.
- Tap the Me icon in the bottom-right corner to open your profile page.
- Tap the pen icon in the top-right corner. The profile editing page includes the Bigo ID field.
- Copy the Bigo ID exactly as shown, then go back without saving any change.
Bigo ID and display name are different
Your display name (nickname) can be changed for free as often as you like, while the Bigo ID is the account identifier. Many accounts start with a default Bigo ID made of random numbers, and Bigo’s official guide explains how to change it to a unique ID from the profile editing menu. That means an ID a friend gave you months ago may no longer be valid. Always use the Bigo ID shown on the account today, never the display name.
Sending Bigo diamonds to a friend
Bigo explains that recharging by Bigo ID works for your own account or for sending Diamonds to a friend: you enter your friend’s Bigo ID, and their password or verification code is not needed. Ask your friend to copy the ID straight from their app so not a single character is off. The same habit helps for game top ups, see our guide on finding your game user ID before a top up.
How to Top Up Bigo Live Diamonds with a Bigo ID
Bigo Live top up on ItemGame only asks for the Bigo ID, with no server or zone field. There are 19 amounts active today: 25, 50, 100, 150, 200, 250, 300, 500, 750, 1,000, 2,000, 3,000, 4,000, 5,000, 7,500, 10,000, 20,000, 30,000, and 50,000 Diamonds. The same list is on the Malaysia store page.
- Paste the Bigo ID into the ID field.
- Pick the Diamonds amount.
- Choose a payment method. In Indonesia that includes QRIS, e-wallets, bank virtual accounts, and retail stores.
- Complete the payment and keep the invoice number until the balance shows in the app.
Check the Bigo ID once more before paying. Diamonds go to the ID you enter, and Bigo’s support center also asks users to confirm the recharge went to the correct BIGO ID before filing a report.
How to Check That Your Bigo Diamonds Arrived
Your Diamonds balance sits on the profile page: tap Me, then open Wallet. Bigo’s support center says most successful recharges are credited promptly. If the balance has not changed, close and reopen the app, make sure you are logged in to the account whose Bigo ID you entered, and check again.
Bigo Diamonds Not Received: The Official Report Steps
Bigo uses a 30-minute mark. If your payment succeeded but the Diamonds still have not appeared after 30 minutes, follow the steps from the BIGO LIVE Support Center:
- Tap Me, scroll down, and select Help & Feedback.
- Tap Feedback at the bottom of the screen and choose the Recharge/Withdraw type.
- Enter your email under Your contact information, describe the issue under Problem Description (in English where possible, within 1,000 characters), and upload up to three screenshots, each under 5 MB.
- Follow the reply under My Feedback.
Prepare these details so the report can be reviewed right away:
| Detail | What to include |
|---|---|
| Recipient BIGO ID | The ID you entered for the top up |
| Amount and currency | Number of Diamonds and the total you paid |
| Transaction time | Date, time, and time zone (WIB, or Malaysia/Singapore time) |
| Payment channel | The payment method or store you used |
| Order number | Transaction or invoice number |
| Proof | Receipt or payment confirmation, plus a screenshot of your balance |
Do not repeat the payment while the first transaction is still under review. If you topped up through a store, check the order status on the invoice page first and contact that store’s customer service with the invoice number. If you cannot open BIGO LIVE, Bigo accepts reports at feedback@bigo.tv. Regional channels include LINE @csbigoliveindonesia for Indonesia and BIGO ID 80089 for Malaysia, Brunei, and Singapore.
Staying Safe: What Bigo Never Asks For
According to Bigo’s official safety guide, a Bigo ID is only an account identifier. The ID alone does not give anyone access to your account, but scammers can use it to make a fake support message look more convincing. Keep these rules:
- Never share your password or verification code. Bigo never asks for them.
- Bigo never asks you to send money to an individual to release Diamonds, Beans, or a withdrawal.
- There is no legitimate BIGO LIVE hack, generator, MOD APK, or cheat that creates free Diamonds or Beans. Such sites usually target passwords, personal data, or payments.
- Do not trust an account just because its name or profile picture uses the BIGO LIVE logo.
- If your account is hacked or you lose the linked phone number, use Account Appeal on the login screen. Bigo reviews account appeals within three working days.
FAQ
Does a Bigo diamond top up need my password? No. A Bigo ID recharge only needs the recipient’s account ID. Anyone asking for a password or OTP is a red flag.
Can I top up Bigo diamonds for a friend? Yes. Enter your friend’s Bigo ID and the Diamonds go to their account. Make sure the ID is copied straight from their app.
How long do Bigo diamonds take to arrive? Most successful recharges are credited promptly. If nothing shows after 30 minutes, report it via Me, Help & Feedback, Feedback, Recharge/Withdraw.
Can Bigo diamonds be converted to cash? Diamonds are spent on gifts. What can be withdrawn as cash is a host’s Beans, through Bigo’s official withdrawal system.
Why can’t my friend’s Bigo ID be found? The owner may have changed it, or you may have their display name instead. Ask for the current ID from the profile editing page in their app.
